Chandigarh: Community policing and e-governance initiatives implemented by the Punjab Police in delivery of citizen centric services to the public had proven its mettle as the central organisation, Bureau of Police Research & Development (BPR&D) appreciated the working and functioning of its Saanjh Kendras including helplines and is trying to get it replicated across the nation due to its efficient service provisioning mechanism, effectiveness and citizen friendly environment.
The vide acceptability and popularity of these Saanjh Kendras have been acknowledged from the datum that total 51,44,271 applications were received at the Kendras by the end of July, 2015 out of which 50,73,331 service applications have been processed within stipulated time frame under Punjab Right to Service Act.
Disclosing this, an official spokesperson of Punjab government said in addition to service delivery related to police, Saanjh Kendras at sub divisional level have also been designated as dispute redressal centres. He said the Saanjh committees looks into complaints concerning women, children, social disputes, economic and local disputes and by the end of June, 2015 total 43,736 issues were recorded out of which 42,257 were amicably resolved at these Kendras.
He said that the ‘SAANJH’ (association) project a brain child of Deputy Chief Minister Sukhbir Singh Badal was aimed at to provide services and justice at door step and bridging the gap between the people and police. He said that an alternate dispute redressal mechanism had been established in these Saanjh Kendras. “Now the public does not need to go to the police station to submit any type of complaint—cognizable or non-cognizable. A person can go to a nearest Saanjh Kendra and file a complaint,” he added.
The spokesperson informed that under this community policing redressal mechanism, district level Saanjh Kendras have been designated as CPRCs (Community Police Resource Centers), sub divisional as CPSCs (Community Police Suvidha Centers) and police station level as PSOCs (Police Station Outreach Centers). “By now, 23 CPRCs, 94 CPSCs and 160 PSOCs have been working and were equipped with computers, scanners, printer/photocopier, broadband connection, LCD TV, air-conditioner and RO water filter with an earmarked waiting area for visitors”, he added.
The spokesman said Saanjh Kendras were also actively engaged with the community in spreading awareness against drugs abuse and conducting awareness campaigns regarding traffic rules, crimes against women and rights of citizens under various laws. He informed that at present, more than 3100 police personals were working in the Saanjh Kendras and have been given special training in soft skills.
Giving details about functioning of Saanjh Kendras he said these Kendras were mandated to provide 41 services related with Police in Police Commissionerates and 27 services at districts and sub-division level under Punjab Right to Service Act. “At the level of each Police Range and Saanjh Kendra level, a Saanjh Advisory Board had also been constituted under the chairmanship of DIG-Range or Commissioner of Police including SSP, DSP, SHO to redress the grievances of public. These advisory boards forward un-resolved and other issues concerning public to the State Government or concerned authorities through Punjab Police community policing wing”, he added.
Briefing the policing e-governance project he informed that all the offices of zonal IGs, DIGs, CPRCs, CPSCs, PSOCs and police stations including community affairs division at police headquarters at Chandigarh have been networked through web-based software namely ‘Saanjh software’ to supervise and enhance the efficiency of the community policing and redressal mechanism.
In order to ensure service delivery faster, more effective and citizen friendly, the spokesman said the home department had re-engineered police clearance, passport and other verification services and have deputed special policemen for the purpose at each police station Saanjh Kendra. SMSs were being sent to the applicants at three levels, on receiving, during process and on the completion of verification process, he added.
To get direct feedback from the residents he said a feedback portal had also been created at Punjab Police website besides seeking status of their service verifications. Besides, senior district police officers were also directed to carry out random visits to the residences of the applicants to get their comments about satisfaction level of the applicants.